First off, we're sorry to see you go!
We also understand that sometimes life happens and you need to cancel your Trifecta deliveries. Because we plan our meals in advance, we ask that you give us 7 days advanced notice for turning off an account. The reason for this is simple. In order to get you the food by your delivery date, we have to prepare menu's each week, buy ingredients, cook the various meals (often with your unique specifications), and then of course package and ship the meals to you anywhere in the country.
If you were to call us on Thursday to cancel that week's delivery, we have already gone through all the steps to prepare and ship you the food, and FedEx or GSO already has your package. Since it is a non-perishable item, we cannot just accept a return like Amazon or another hard goods e-commerce company. We can often redirect the shipment to a neighbor or other nearby location to refrigerate or freeze the food for you until your return.
There’s no need to turn off an account if you need to skip a delivery; just give us 7 days’ notice to skip, or skip using the My Account section. You can pause up to 4 weeks between deliveries.
To turn off your account, please give us a call at: (530) 564-8388. We can often remedy any problem you have, including preferences, changes in food types (we make every type of diet), or shipping issues. You're buying food anyways, you might as well buy food that leads to great health!