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privacy & terms

RETURN & SHIPPING POLICIES

RETURN POLICY

We offer a money back guarantee on all of our meals. If you are not 100% satisfied with your first order, you get a full refund up to 10 meals or $119 for a la carte food. Please call customer service at (530) 564-8388 within 10 days of your delivery.

SHIPPING POLICY

Please be assured that your meals will be shipped out within 2-6 business days of purchase based on the day of week the order was placed. We offer free shipping to anywhere within the United States. We currently use FedEx for all deliveries, subject to change. Sorry but we cannot ship to P.O. Boxes. All deliveries are made on Fridays so you will receive an email with your tracking information on the Thursday prior. For any questions or concerns regarding delivery, please call customer service at (530) 564-8388 as soon as possible since the meals are perishable if left in transit too long.

MULTI-WEEK POLICY

If you have pre-paid a subscription period lasting longer than one week (1 month, 3 months, or 12 months), you will continue to receive shipments each week during that subscription period, even if you have cancelled your subscription prior to the end of that subscription period. Unless you cancel your subscription prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.

Your subscription is continuous until you contact Trifecta and ask to turn it off. If you cancel your subscription before the end of an existing subscription period, you will receive deliveries for the remainder of that subscription period. Contact Trifecta to turn off your subscription 7 days prior to the end of a subscription period if you do not want your subscription to automatically renew for a new subscription period of the same amount of time.

Gift subscriptions cannot be canceled and are nonrefundable. No Coupons may be used on these orders.

PRIVACY POLICY

TRIFECTA STATEMENT OF PRIVACY

Trifecta is committed to protecting your privacy. This Statement of Privacy applies to Trifecta website and governs data collection and usage at all Trifectas sites and services; it does not apply to other online or offline sites, products or services. Please read the Trifecta Statement of Privacy. Trifecta is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

COLLECTION OF YOUR PERSONAL INFORMATION

As an E-commerce website, Trifecta collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Trifecta is used solely for the purpose of billing and shipping your online purchases. Trifecta does not collect any information about your computer hardware and software.

Trifecta encourages you to review the privacy statements of websites you choose to link to from Trifecta so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the Trifecta website.

USE OF YOUR PERSONAL INFORMATION

Trifecta and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Trifecta may also use personal information to inform you of other products or services available from Trifecta and its affiliates. Trifecta may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Trifecta does not sell, rent or lease its customer lists to third parties. Trifecta may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Trifecta does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Trifecta may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Trifecta or the site; (b) protect and defend the rights or property of Trifecta, including its website; or (c) act under exigent circumstances to protect the personal safety of users of Trifecta or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Trifecta or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Trifecta abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

CONTROL YOUR PERSONAL INFORMATION

Trifecta offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing info@trifectanutrition.com. Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from Trifecta by responding directly to any email you receive with a request to remove you from the mailing list.

CHANGES TO THIS STATEMENT

Trifecta will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Trifecta will use your personal information, Trifecta will prominently post such changes prior to implementing the change. Trifecta encourages you to periodically review this Statement to be informed of how Trifecta is protecting your information.

SECURITY POLICY

TRIFECTA SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

© Trifecta 2017 All Rights Reserved

TERMS AND CONDITIONS

CONDITIONS OF USE

Use of the Trifecta website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

TRADEMARKS

Trifecta and other marks indicated on our site are trademarks owned exclusively by Trifecta, Inc. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Trifecta’s, in any manner that seeks to disparages or discredit Trifecta or in any manner that may cause confusion among our customers.

COPYRIGHT

All content on this website is the exclusive property of Trifecta, Inc. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

PROTECTING YOUR ACCOUNT

Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

LICENSE AND SITE ACCESS

Trifecta, Inc. grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Trifecta, Inc. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Trifecta, Inc. You are prohibited from using meta tags or any other hidden text utilizing Trifecta’s name or trademarks without the express written consent of Trifecta, Inc. Any unauthorized use of this websites voids the limited license granted by Trifecta, Inc.

CONTENT SUBMITTED BY SITE USERS

If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Trifecta, Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Trifecta, Inc. or its affiliates for all claims resulting from content you supply. Trifecta, Inc. reserves the right to remove any content at our sole discretion.

LIMITATION OF LIABILITY

This site is provided by Trifecta, Inc. on an “as is” and “as available” basis. Trifecta, Inc. makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.trifectanutrition.com is at your own risk.

LIMITATION OF LIABILITY

This site is provided by Trifecta, Inc. on an “as is” and “as available” basis. Trifecta, Inc. makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.trifectanutrition.com is at your own risk.

Trifecta, Inc. cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Trifecta, Inc. will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect,

REDEMPTION OF FREE PRODUCT AND COUPON OFFERS

From time to time, Trifecta offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page (www.trifectanutrition.com) or announced via other means of communication in conjunction with the promotion of the Trifecta product collection, including radio and TV broadcasts, internet forums and various online websites.

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Trifecta, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…

APPLICABLE LAW

By visiting www.trifectanutrition.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Trifecta, Inc.

CANCELLATION POLICY

Because we plan our meals in advance, we require 7 days advance notice for cancelling an account. We also require 7 days advance notice for skipping weeks and changes to order items. To cancel, give us a call: (530) 564-8388.

CHANGES IN POLICY

Trifecta, Inc. reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.

© Trifecta 2017 All Rights Reserved