privacy & terms
RETURN & SHIPPING POLICIES
We offer a money back guarantee on all of our meals. If you are not 100% satisfied with your first order, you get a full refund up to 10 meals or $119 for a la carte food. Please call customer service at (530) 564-8388 within 10 days of the receipt of your delivery. Because we ship only delicious, fully cooked, healthy - but perishable - food items, we are unable to ever accept returns. However, if there is a problem with your order we are always here to make it right. On a case by case basis, and in our sole discretion, we are able to provide pro rata refunds or credit, in the event of missing items, damaged items, or incorrect meals (i.e. receipt of a paleo meal on a vegan plan etc.). We will happily reship items if possible. Trifecta may require you provide us with photographic evidence or documentation for a damaged or incorrect meal before any refund may be issued.
Please be assured that your meals will be shipped out within 3-7 business days of purchase based on the day of the week the order was placed. We offer free shipping to anywhere within the United States. We currently use FedEx for all deliveries, subject to change. Sorry but we cannot ship to P.O. Boxes. All deliveries are made on Fridays so you will receive an email with your tracking information on the Thursday prior. For any questions or concerns regarding delivery, please call customer service at (530) 564-8388 as soon as possible since the meals are perishable if left in transit too long.
If you have pre-paid a subscription period lasting longer than one week (1 month, 3 months, or 12 months), you will continue to receive shipments each week during that subscription period, even if you have cancelled your subscription prior to the end of that subscription period. Unless you cancel your subscription prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time. We cannot provide a refund for a cancellation of a pre-paid multi week subscription regardless of when the cancellation is effectuated.
Your subscription is continuous until you contact Trifecta and ask to turn it off. If you cancel your subscription before the end of an existing subscription period, you will receive deliveries for the remainder of that subscription period. Contact Trifecta to turn off your subscription 7 days prior to the end of a subscription period if you do not want your subscription to automatically renew for a new subscription period of the same amount of time. Gift subscriptions cannot be canceled and are nonrefundable. No Coupons may be used on these orders.
TRIFECTA STATEMENT OF PRIVACY
Trifecta is committed to protecting your privacy. This Statement of Privacy applies to Trifecta, Inc., our subsidiaries and affiliates, Trifecta’s websites (www.trifectanutrition.com and shop.trifectanutrition.com), Trifecta’s mobile applications, and other blogs or websites provided by us, and governs data collection and usage at all Trifecta subsidiaries and affiliated sites and services; it does not apply to other online or offline sites, products or services. Please read the Trifecta Statement of Privacy. Trifecta is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
COLLECTION OF YOUR PERSONAL INFORMATION
As an E-commerce website, Trifecta collects personal information, such as your e-mail address, name, home or work address, telephone number, subscription, delivery and dietary preferences, and any other information you choose to provide directly to us. Information collected by Trifecta is used solely for the purpose of billing and shipping your online purchases. Trifecta does not collect any information about your computer hardware and software.
Trifecta encourages you to review the privacy statements of websites you choose to link to from Trifecta so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the Trifecta website.
Some of this information is collected automatically. When you visit our site(s), our servers record certain information, such as your internet protocol (“IP”) address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked and other information about your interaction with the Trifecta, Inc. websites or mobile application.
If you access Trifecta, Inc. via a mobile device or through our mobile application, we may collect information about the mobile device you use to access the site and/or application. With your consent we may collect information about the location of your device and access and collect information from some native applications on your mobile device (i.e. camera, photo album, or contacts) in order to facilitate your use of certain features on the websites and/or application.
INFORMATION COLLECTED BY COOKIES OR OTHER SOURCES
When you access Trifecta’s website, like most websites, some web information is gathered via “cookies.” Cookies are small bits of digital information stored by your computer’s browser that tracks initial and subsequent visits, browsing patterns, or products viewed and/or ordered. Cookies do not ever contain any personal information about you the user, but they do help Trifecta deliver you a more personalized and enjoyable web experience. Your browser should enable you to disable cookies on your computer if you do not wish for this information to be obtainable.
Our site also uses web beacons. These work in connection with Cookies and help us count visits and understand how our customers are interacting with our website. Again, these do not ever pass or read any of your personal information.
USE OF YOUR PERSONAL INFORMATION
Trifecta and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Trifecta may also use personal information to inform you of other products or services available from Trifecta and its affiliates. Trifecta may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Trifecta does not sell, rent or lease its customer lists to third parties. Trifecta may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Trifecta does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Trifecta may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Trifecta or the site; (b) protect and defend the rights or property of Trifecta, including its website; or (c) act under exigent circumstances to protect the personal safety of users of Trifecta or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which Trifecta or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Trifecta abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
CONTROL YOUR PERSONAL INFORMATION
Trifecta offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing firstname.lastname@example.org. Please be sure to provide complete account information so we can identify you in our records.
You may also stop the delivery of future promotional e-mail from Trifecta by responding directly to any email you receive with a request to remove you from the mailing lists.
CHANGES TO THIS STATEMENT
Trifecta will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Trifecta will use your personal information, Trifecta will prominently post such changes prior to implementing the change. Trifecta encourages you to periodically review this Statement to be informed of how Trifecta is protecting your information.
TRIFECTA SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
TERMS AND CONDITIONS
CONDITIONS OF USE
Trifecta and other marks indicated on our site are trademarks owned exclusively by Trifecta, Inc. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Trifecta’s, in any manner that seeks to disparages or discredit Trifecta or in any manner that may cause confusion among our customers.
All content on this website is the exclusive property of Trifecta, Inc. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.
PROTECTING YOUR ACCOUNT
Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.
LICENSE AND SITE ACCESS
Trifecta, Inc. grants you (the user) a limited, nonexclusive, nontransferable, nonsublicenseable license to access and make personal use of this website. This license does not include the right to distribute or publicly display any content on the website, modify or otherwise make any derivative use of the content on the website, download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Trifecta, Inc. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Trifecta, Inc. You are prohibited from using meta tags or any other hidden text utilizing Trifecta’s name or trademarks without the express written consent of Trifecta, Inc. Any unauthorized use of this websites voids the limited license granted by Trifecta, Inc. and may subject the user to legal liability.
MOBILE APPLICATION LICENSE
Trifecta, Inc. hereby grants you a limited, personal, non-exclusive, nontransferable, nonsublicenseable, revocable license to use our mobile applications downloaded from a legitimate marketplace, solely in object code format and solely for your personal use for strictly lawful purposes. With respect to any open source or third-party code that may be incorporated in the applications, such open source code is covered by the applicable open source or third-party license EULA, if any, authorizing the use of such code.
© Trifecta 2017 All Rights Reserved
CONTENT SUBMITTED BY SITE USERS
If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Trifecta, Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You may not post or distribute content that is illegal or that violates these Terms and Conditions. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content does not infringe on any copyright or any other third-party right nor violate any applicable law or regulation; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Trifecta, Inc. or its affiliates for all claims resulting from content you supply. Trifecta, Inc. reserves the right to remove any content at our sole discretion. Trifecta is not responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other use of this site, or any Trifecta affiliated site.
Additionally, Trifecta is not responsible for, and does not endorse, any content posted by any user of the Trifecta, Inc. websites who is not clearly and unequivocally affiliated with Trifecta, Inc. Under no circumstance with Trifecta, Inc. be held liable for any alleged loss or damage caused by any third party based on or in connection to any alleged reliance on any content posted by an unaffiliated third party. If you believe that a user of any Trifecta, Inc. site is misusing the site, please contact us directly.
Trifecta may, on occasion, display content, advertisements, and promotions from third parties through the websites or included in a shipment. We do not control, endorse, or adopt any content made by a third party. Trifecta, Inc. makes no representations or warranties of any kind regarding this content created by third parties, including, but not limited to, regarding its accuracy. You acknowledge and agree that any interaction with a third party who is providing content is exclusively between you and the third party.
physical Activities and Safe Dieting
Trifecta wants you to eat right, lose weight, gain muscle, and train hard, but we want more than anything for you to do it safely. IT IS YOUR RESPONSIBILITY TO TRAIN SAFELY. Trifecta wants you to succeed but our information and services are provided strictly for informational purposes only and we cannot be held liable if you get injured, or something goes wrong. IMPORTANTLY, while much of our content is submitted by professional athletes in the Trifecta community, no one can be responsible for your safety and wellbeing besides you. Any exercise or nutrition tip offered on our website or mobile application should never be at the expense of your knowledge and judgment about your body, or actual medical device from your medical professional.
BE SAFE: Our utmost priority is always our customers’ safety. You should always consult with a medical professional or healthcare provider and fully consider all risks before undertaking any exercise or service offered here related to any physical activities, or nutrition and dieting program. By using the services and information offered on our website and mobile application, you agree, represent, and warrant that you have received consent from your medical professional and are in good physical health to participate. Everyone is different, and participating in any diet, exercise, physical activity, or utilizing exercise and nutrition advice is done at your own risk. You agree that you are utilizing the services and information on our website and/or mobile application based on your own free will. You knowingly and voluntarily assume all risks associated with any of the services provided on the website or mobile application. Any physical activity can pose health risks to anyone, regardless of health.
Trifecta, Inc. is not responsible for any for any inspection, supervision, preparation, execution or conduct of any of the services that are provided via the website or mobile application. Trifecta, Inc. makes no warranties or representations about the accuracy or completeness of the exercises or physical activities available or provided by a third party contributor. ALWAYS PUT YOUR SAFETY FIRST.
Except as otherwise set out in these Terms and Conditions, and to the maximum extent permitted by applicable law, Trifecta, Inc., and its subsidiaries and affiliates, are not responsible or liable, directly or indirectly, for any possible or actual injuries or damages that you sustain from your physical activities, or your use or improper use of the information available on the website or mobile application. This includes any third party provided content available through a third party application, website, or user generated content. You expressly agree that, to the maximum extent permitted by applicable law, you agree that Trifeca, Inc. and its subsidiaries and affiliates are not responsible and will not assume responsibility, for any third party activity, regardless if access to such activity is made possible through the use of the website or mobile application.
You understand and agree that the information provided on the website and/or mobile application is not, and is not intended to be, professional medical advice. The information provided on the website and/or mobile application is not intended to be used as professional medical advice, and is not intended to diagnose, treat, cure, or prevent any injury or disease. You expressly agree that Trifecta, Inc. and its subsidiaries and affiliates, are not providing medical advice. You expressly agree that Trifecta, Inc. and its subsidiaries and affiliates is not confirming or endorsing the advice of any third party contributor. You are responsible for your own physical and medical care. Any information or advice available on the website and/or the mobile application is not intended to, and should never be used in place of, the actual advice of your physician or medical professional. We are not responsible for any health problem that may arise or result from any exercise, diet, nutritional information, product, consultation, event, or service made available on the website and/or mobile application. In the event you encounter or health or medical issue, please immediately contact your physician or other medical provider immediately. No healthcare professional relationship is created between you and Trifecta, Inc., and its subsidiaries or affiliates, by your voluntary usage of this website and/or mobile application.
Links directly from the website
If the websites contain any link to any other non-Trifecta, Inc. website or resource powered by a third-party, the link is provided for the convenience of the user only. This includes any link contained within an advertisement or sponsored post. Trifecta, Inc. has no independent control over the contents of any other site or resource, and does not accept responsibility for any alleged loss or damage that may arise from their use. Any decision to access any third-party website is at the user’s own risk and is subject to the independent terms and conditions of the accessed website.
The Trifecta, Inc. website, and any Trifecta, Inc. subsidiary or affiliated website, it provided on an “as is” basis. Trifecta, Inc. makes no warranty as to any guaranteed reliability, accuracy, timeliness, usefulness, adequacy, or suitability of their Website. Trifecta, Inc., cannot and will not warrant against machine or human error, delays, omissions, or potential loss of data. Trifecta, Inc. cannot and does not guarantee that any potential download from this website, or any affiliated website, will be free of any computer based virus, Trojan horse, worm, or computer code that may result in a contamination of a third-party machine. Trifecta, Inc. cannot warrant or guarantee that this website and its services will be uninterrupted or completely error free at all times.
LIMITATION OF LIABILITY
Trifecta, Inc.’s entire liability and your exclusive remedy in relation to any actual or perceived dispute with Trifecta, Inc. is to discontinue usage of the Trifecta, Inc. website. Trifecta, Inc., and any of its subsidiaries or affiliates, shall not be liable for any direct, indirect, special, incidental, consequential, or exemplary damages resulting from your use of the website, or for any other allegation or claim related in any way to your use of the website. These exclusions for damages include, without any limitation, damages for unforeseen health issues, lost profits, lost data, work stoppage, computer failure or malfunction, or any other potential commercial damage or loss. In any state or jurisdiction that does not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Trifecta, Inc. and its vendors, subsidiaries, and affiliates’ liability shall be limited to full extent permitted by law.
To the fullest extent permitted by applicable law, you, on behalf of your heirs, executors, administrators, legal and personal representatives, hereby release, waive, and forever discharge Trifecta, Inc., and any of its subsidiaries or affiliates, from and against, and covenant not to sue any such Trifecta, Inc. party for, all claims you have or may have arising out of or in any way related to these Terms and Conditions. If you are a California resident, you hereby waive your rights under California Civil Code Section 1542, which states “a general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”
You agree to indemnify, defend, and hold Trifecta, Inc., its officers, directors, employees, agents, licensors, suppliers, subsidiaries, and affiliates harmless from and against any claims, actions, demands, damages, awards, judgments, liabilities, and settlements including, without limitation, reasonable legal fees, expenses, and costs resulting from, or alleged to result from your violation of these Terms and Conditions, or any use by you of this website in any manner other than as expressly authorized in these Terms and Conditions.
REDEMPTION OF FREE PRODUCT AND COUPON OFFERS
From time to time, Trifecta offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page (www.trifectanutrition.com) or announced via other means of communication in conjunction with the promotion of the Trifecta product collection, including radio and TV broadcasts, internet forums and various online websites.
We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Trifecta, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…
By visiting www.trifectanutrition.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Trifecta, Inc.
DISPUTE RESOLUTION - ARBITRATION
Nearly any concern you may have with Trifecta, Inc. and our products or services can be resolved quickly, easily, and to the customer’s fullest satisfaction simply by contacting our customer service department. In the incredibly rare situation where Trifecta, Inc. is unable to resolve a complaint to your satisfaction, all parties agree to resolve any outstanding dispute through binding arbitration instead of in a court of general jurisdiction.
All disputes or claims that arise under or related to these Terms and Conditions will be resolved by individual arbitration in accordance with the rules of the American Arbitration Association (“AAA”). You and Trifecta, Inc. agree that any arbitration will occur in the State of California, County of Sacramento, and will be conducted by a single arbitrator pursuant to AAA rules and policies. The arbitrator shall be empowered to grant whatever relief would be available in a court of law or in equity. Any award of the arbitrator shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Any dispute or appeal over the enforcement of an arbitration award is subject to the exclusive jurisdiction of the state courts of California in the County of Sacramento.
You agree to arbitration on an individual basis. Neither you as the customer or Trifecta, Inc. shall be entitled to join or consolidate claims by or against other customers or otherwise participate in any claims as a representative, class member, or in a private attorney general capacity. If any provision of this arbitration agreement is found to be unenforceable, the unenforceable provision is severable and the remaining terms shall remain enforceable.
Because we plan our meals in advance, we require 7 days advance notice for cancelling an account. We also require 7 days advance notice for skipping weeks and changes to order items. To cancel, give us a call: (530) 564-8388.
CHANGES IN POLICY
Trifecta, Inc. reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.
© Trifecta 2017 All Rights Reserved