New to the site and curious how meal prep delivery works? Just placed your first order and want to know what to expect? No matter where you're at in your meal prep journey, you've come to the right place.
These are some of the most common questions we receive about delivery, and we hope they're useful to you, too. We aim to inform you every step of the way so that you ultimately love your Trifecta experience.
Read on to learn what to expect from your delivery--and get excited for that bright orange box at your door.
When is the food delivered?
Deliveries happen once a week, typically on Fridays with some Saturday deliveries.
How is the food delivered?
Your delivery will arrive via FedEx or GSO by end of day, which can be as late as 8:00 PM in some areas, so don't panic if you get off work and your food hasn't arrived yet.
If you’re not around to accept the package, it is in a refrigerated case and will do fine until you can bring it inside and put your meals in the fridge.
How often will I get deliveries?
Trifecta is a subscription-based service that comes every week. So once you sign up, you'll receive weekly deliveries, unless you skip a week or contact us and specify otherwise.
Which meals are lunch and dinner?
Lunch and dinner items are interchangeable. So you're free to eat a lunch entree for dinner or a dinner entree for lunch.
What kind of package will the food come in?
Your meals will arrive in a handsome orange and white insulated box that looks like the example below. Larger orders will of course come in larger boxes, but we try to fit as many packages in each box to reduce the carbon footprint of the shipping.
Each box has a refrigerated case inside that keeps the food fresh for as long as 72 hours. The box is filled with food-grade ice packs to keep your food cold and fresh.
Your meals will be packed securely side by side so they don't move around in transit and still look attractive when they arrive.
Meals are prepared fresh each week and arrive ready-to-eat, so all you have to do is heat and enjoy (or take on the go/etc).
How can I track my package?
You'll receive an email with your FedEx or GSO tracking number on Thursday, the day before your package is set to arrive.
The food is delivered between 8AM-8PM so you can check your tracking, see when it arrives and get to eating as soon as possible.
What if I'm not home?
If you aren’t home, FedEx or GSO will generally leave the package at your door. Because of the way our food is packaged, it will remain cold and fresh until you get home.
Also, we do ship nationwide, so if you're ever traveling, we can send your deliveries to any hotel or address that FedEx or GSO delivers to. This ensures you never have to take a break from your preferred diet.
What should I do with the items in the box?
Everything that comes in your box is either 100% recyclable or food. We designed it this way on purpose and aim to move towards totally biodegradable trays in the future.
Cardboard Box: Like most cardboard, our boxes are made with recyclable materials. The best way to dispose of them is to reuse, recycle or compost which takes approximately 2 months for full break down and can be accelerated by getting the cardboard wet when you add it to the compost.
Plastic Trays: Our plastic trays are food grade plastic and are 100% recyclable when cleaned.
Styrofoam: While we are quickly moving away from Styrofoam to biodegradable corn panels (we are currently in test). The current Styrofoam panels are 100% recyclable in most cities.
Ice packs: these contain food safe gel and can be reused! Alternatively, you can also drain them into the sink with the garbage disposal on and recycle the outer plastic case.
How are the meals packaged?
Your meals will come vacuum sealed to maintain freshness (our food does not contain preservatives) and to ensure the individual ingredients don't mix.
How should I store the meals?
Pop your meals in the fridge as soon as you can. Meals will stay fresh for 10 days in the refrigerator or six months in the freezer.
Since none of the ingredients have ever been frozen, either as ingredients or as fully cooked food in transit, we recommend refrigerating rather than freezing for the best taste and dining experience.
How should I heat the meals?
Our favorite way is on a skillet or stove. This creates a crispy outer texture and a soft center.
For anyone really pressed for time, or in an environment like an office where you don't have access to a skillet or oven, puncture a few holes in the top wrapper or peel back a corner and pop in the microwave for 3 minutes on medium heat.
We do not recommend microwaving large cases of meat or veggies from the A La Carte menu, only individual meals. Cook times may vary depending on your microwave brand and power levels.
Once heated, peel off the wrapper, throw it on a plate (or eat it right out of the tray) and enjoy!
What if I want to try another plan?
More power to you. We actually encourage customers to try out a few plans to see which one they love most.
All of our plans are designed to have ideal macro and micro nutrient levels and calorie levels.
If you do want to switch, just log into your account and make the change by Friday at the latest, one week prior to the delivery date. For example: If you change your plan on Wednesday 4/25/2018, the change will go into effect on Friday 5/4/2018.
Not sure which meal plan is right for you. Take this 5 minute quiz to get paired with a your ideal diet.
How will I know the macros / ingredients?
Protein, fat, carbohydrates, calories and ingredients are all printed right on the package for ease and convenience. A lot of our clients keep track of macros so we aim to make it as seamless as possible.
A La Carte lets you order the exact items you want in the quantity you want versus being surprised by different meals with varying macros each week.
Have more questions about delivery or anything else about our service? Our customer support team is always standing by to help!
Contact us via phone, chat or email.
(530) 564-8388 | firstname.lastname@example.org