Customer Success Associate

Trifecta is the largest organic meal delivery service in the US based in Sacramento, California in a brand new penthouse office in the DOCO Center Downtown. We provide a variety of fully cooked meal options for customers to choose from that match their ideal dietary and lifestyle goals from paleo, keto, vegan, and clean eating. We ship weekly, nationwide for free.

Department: Customer Success

Job Title: Account Executive

Exempt, Full Time

 

This is a full-time, salaried role with company benefits. We offer a competitive salary in a growth focused & collaborative team environment. Perks include our brand-new penthouse office in the Sacramento DOCO, free food, and a dog friendly office!

Job Description 

The Customer Success Associate is a critical part of the CS/Sales team. This person will be responsible for responding to customer inquiries in a timely manner. In this role, you will take ownership of the customer experience by providing an exceptional level of service with every interaction. The Customer Success Associate will be surrounded by sales veterans and participate in hands-on sales training with the opportunity for advancement. 

This is an entry level position.


Duties & Responsibilities 

  • Deliver world-class customer services to prospective and current  customers with their requests via email
  • Work directly with Trifecta customers to help with any subscription needs
  • Educate and consult customers on best practices on  how to use Trifecta’s products and website
  • Collect and manage product feedback from customers to share with our product team and participate in conversations advocating for an improved customer experience 
  • Contribute to team initiatives, including the creation of knowledge, processes and tools to improve the efficiency and productivity of Trifecta  customer success 
  • Collaborate with peers on best practice and procedures
  • Participate in continuous nutrition education as well as educate our customers on nutrition knowledge
  • All other duties as assigned

Requirements

  • 1+  years in a customer success or customer service environment
  • Strong empathy for customers and a positive and professional attitude
  • Solid understanding of technology and cloud-based web applications
  • Experience working with a sales platform like Salesforce.com
  • Comfort with a rapidly evolving work environment; with experience in taking initiative
  • Available to work multiple weekend days a month (with days off in the middle of the week)
  • Education: Bachelor's Degree in Business, Nutrition, Psychology, Communications or a related field is preferred but not required
  • Location: Sacramento, CA (Required)
  • Work authorization: United States (Required)

Perk & Benefits

  • Comprehensive health benefits (medical, dental, vision)
  • Paid Time Off
  • Stock Options
  • 401k plan
  • Stocked kitchen – healthy snacks, cold brew, and kombucha on tap
  • Dog Friendly Office

 

Trifecta, Inc. is an Equal Opportunity Employer. Employment opportunities at Trifecta, Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job.  All employment opportunities are provided without regard to race, religion, color, sex, national origin, age, military status, veteran status, disability, genetic information, ancestry, medical condition, marital status, gender identity, gender expression, sexual orientation, or any other characteristic protected by law.

This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, internships, selection, job assignments, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

Please email your resume to Shelbie at shelbie.chubb@trifectanutrition.com

Trifecta, Inc. is an Equal Opportunity Employer. Employment opportunities at Trifecta, Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job.  All employment opportunities are provided without regard to race, religion, color, sex, national origin, age, military status, veteran status, disability, genetic information, ancestry, medical condition, marital status, gender identity, gender expression, sexual orientation, or any other characteristic protected by law.
This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, internships, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.